Archive for the 'Harvey Hartman' Category

12 Key Concepts

Marketers are always on the lookout for trends with traction, so here are 12 trends we believe have legs. Many have been percolating for some time and now represent paradigm shifts in culture as well as in business. In general, how Americans eat has dramatically changed and will continue to change, which in and of itself should be enough to make anyone working in or connected to the food industry take a moment to pause and consider.

  1. Changing Food Culture—Meal Fragmentation: Unlike 50 years ago when primarily mothers dictated norms within the home, today’s households are run as loose democracies where, if they are present, children have an equal say in many household concerns—chief among them, what, where and when the family should eat.
  2. All By Myself—Eating Alone: 44% of adult eating happens alone, with nobody else—friend or family member—present. Many CPG companies continue to market to family occasions, all but ignoring the vast number of adults who are increasingly eating alone, especially meals alone.
  3. Did You Say Meal? Sorry, We’re a Snack Culture: Make no mistake—we are living in the Great Age of Snacking: 48% of all adult eating occurs between meals. Our data suggests that the growing percentage of snacking occasions is primarily a result of changing American eating habits—in this case, the simultaneous, culturally interlinked growth in eating alone and the decline in family eating.
  4. Immediate Food Consumption—My Way, Now Please: Today, adult eating, even kids eating, is increasingly about whimsy and mood. ‘What do I feel like having for dinner?’ is now a legitimate question to ask oneself or one’s family at 3 or 4 PM. More than 11% of all adult eating today includes foods or beverages consumed within one hour of purchase. Immediate consumption is about a long-term shift toward impulsive, unplanned eating of all kinds.
  5. Sorry, June; It’s a Modern Family: While we suspect that meeting June Cleaver today really is as likely as, say, meeting D.B. Cooper, marketers still like to portray and promote to stay-at-home moms and the traditional nuclear family. Who We Really Are: Today’s family really is more like Modern Family: Inter-generational, non-traditional, single parent, unmarried, and multi-ethnic.
  6. Wellness Is Quality of Life: Move over Jane Fonda and Dr Weil; consumers want to enjoy trying to live healthier by seeking a higher quality of life—this translates to all things intersecting with health and wellness—food, exercise, health practices—and having fun doing them. “Health and wellness” is an aspirational lifestyle. Health is no longer a goal in and of itself. Health (and wellness) is about maintaining the ability to enjoy a higher quality of life.
  7. Food Culture—Classes Begin Today: We think that in order to truly understand food and see beyond your category or competitive set, you need to first understand something we call “Food Culture.” Food Culture is the sum total of values, ideas, practices, ingredients, preparations, tools, techniques, actors and everything else that allows us to make sense of the world of food. In short, Food Culture represents everything there is to know about food that lies beyond our own personal preferences.
  8. Nutrition Education—Class Dismissed: While our social focus is seemingly permanently stuck on “nutrition education,” findings both within our firm and elsewhere are so far inconclusive that actions like requiring calorie counts on food service menus actually change consumer purchase behaviors. What consumers really want is help that is relevant to their daily lives—help that inspires their interest in all things food and cooking—not symbols, icons and calorie counts.
  9. Food Occasions— New Vision for Meals:—Our analysis of food culture shows that over 150 distinct eating occasions exist beyond the traditional vision of what used to constitute traditional daypart “meals.” While our occasion-based findings have a quantitative basis, rigorous, ethnographically-based cultural analysis brings clarity to occasions and reveals shifts in American Food Culture affecting retailers (e.g., snacking frequency) as well as CPG brands. Understanding occasions and occasion-based trips can spotlight opportunities for both retailers and CPG brands alike.
  10. Millennial Marketing—Fun Please: When trying to market to Millennials, technology is obviously important: The secret is to tease out the specific role of technology with regard to Millennials vs. technology with regard to the wider society. As an example, we believe Millennials are leading the way into the adoption of Smartphone technology for shopping. In terms of building brands that resonate with Millennials, remember that transparency, integrity and a sense of fun with less of a preoccupation with building “loyalty,” are paramount.
  11. Moooo-ve Over Cash Cow: Today’s food marketers managing legacy cash cow brands should realize that innovation is increasingly the victim of today’s marketing mix. To find whitespace opportunities in crowded CPG categories, marketers should assess food and beverage categories culturally and consider investing in small emerging brands as well as deeper understandings of changes in food culture.
  12. Retail—Crossing the Chasm: Retail, and designing the retail experience, is ripe for change—ready to be stood on its head. Much of what passes for retail experience has quite literally lost significance with today’s shoppers. Understanding how to combine culturally-developed, creative insights, stories and concepts with data analysis can produce transformative and culturally relevant retail and brand experiences.

Harvey Hartman - Guest Blogger for Phenomena.com

Harvey Hartman – Founder and CEO, Hartman Group, Inc. and author of “A Brand Called Hope”

With a penchant for seeing what others cannot, Harvey Hartman received national recognition in America for accurately predicting the shifts in consumer behavior that would drive the sustainability, wellness and organic movements into mainstream prominence across the food and beverage marketplace. He is an author, business school lecturer and former Fortune 500 senior executive.

His passionate belief in a consumer-driven marketplace paved the way for the Hartman Group to become synonymous with providing unique provocative consumer perspectives of measurable value to clients. Harvey has authored three marketing texts, the most recent being A Brand Called Hope: Reimagining Consumer Culture, which explores food culture and today’s consumer-driven interpretations of quality.

For more on The Hartman Group’s unique perspectives into consumer culture, please contact Blaine Becker: blaine@hartman-group.com.

Millennials’ Brand Preferences Shift Due to Household Structure

While use of technology and social media among Millennials is legendary (they’ve never known a time that wasn’t digital), new Hartman Group research finds that their relationships with brands is less definitive and thus fertile ground for creating brand affinity. No longer can Millennials be viewed as young kids playing video games or texting friends between classes. Millennials are young adults, many firmly entrenched on career and family pathways. It is little wonder that this emerging generation garners so much attention and is clearly in every marketer’s bullseye. Here a little understanding on their culture can go a long way towards influencing the path to purchase for your products and brands.

Today’s Millennials are coming of age in a postmodern world—which encourages consumption with playful, carefree abandon. In 2011, two-thirds of Millennials are over the age of 21, the oldest now entering their 30s. By 2015, almost half of the world’s population will be under that age of 25. Raised in a digital age, they wield a tremendous amount of influence through their use of technology and digital media. They have the power to set trends, are open to trying new products, services, retailers and brands. As we all well know, they then share their experiences with others in their social (and global) universe.

It is likely this group will be consuming at levels relatively higher than their predecessors. And, in a future where it is likely that we will all be buying more stuff, Millennials will be leading the way. What does this mean for brands?

Millennials identify with brands, but not in the same manner as their elder Boomer cohorts consume and relate to brands.

In our Culture of Millennials research, we found Millennials beginning to shift their brand preferences away from the brands they grew up with when leaving home. Close to a third (29%) of Millennnials shift back toward their parents’ brands after having children. One out of five Millennials switch almost entirely to different brands when they move out on their own.

We also found that Millennials have a different—less definitive—relationship with brands and products: As a whole, Millennials only care about brands in categories where there is a significant cost to getting it wrong (e.g., cars, computers) and surprisingly few claim to be interested in popular fashion brands—or fashion brands in general.

Among Millennials who claim to want brand relationships, they are most interested in categories that contribute to their own image: fresh foods, personal care products, local groceries, and electronics. Most Millennials who don’t want brand relationships (60%) haven’t thought about why.

This isn’t to say that Millennials are radically different from other generations. There are more similarities than differences between Millennials and other generations. Many of their attitudes and behaviors are reflections of broader culture. Households with children, whatever the age, face the same challenges.

Creating a relationship between your brands and Millennial consumers requires due diligence with regards to transparency. Be true to who you are. Be honest about your products. This means a word of caution with regard to social media: Millennials can easily spot “cluelessness” among those dabbling in social media marketing.

Connecting with Millennials is less about building loyalty and more about having fun. Don’t take yourself too seriously. Millennials will relate and bond with brands they deem are less serious and dowdy, and possess a great deal of integrity.

About the author

Harvey Hartman - Guest Blogger for Phenomena.com

Harvey Hartman – Founder and CEO, Hartman Group, Inc. and author of “A Brand Called Hope”

With a penchant for seeing what others cannot, Harvey Hartman received national recognition in America for accurately predicting the shifts in consumer behavior that would drive the sustainability, wellness and organic movements into mainstream prominence across the food and beverage marketplace. He is an author, business school lecturer and former Fortune 500 senior executive.

His passionate belief in a consumer-driven marketplace paved the way for the Hartman Group to become synonymous with providing unique provocative consumer perspectives of measurable value to clients. Harvey has authored three marketing texts, the most recent being A Brand Called Hope: Reimagining Consumer Culture, which explores food culture and today’s consumer-driven interpretations of quality.

From Eating Occasion to Store Shelf

Uncovering the Missing Link in Shopper Marketing

A considerable amount of the explainable variation in shopping behavior actually has more to do with changes occurring in Food Culture than it does with things happening in the store. It is my belief that if you are in the food business, it is critical that you really understand food. This means you must understand all about how people eat. Looking through the lens of how people eat exposes the fundamental flaw with today’s food marketing and shopper insights practices: These practices focus almost exclusively on where and how people shop. While this transaction-based data has been extensively analyzed, the drivers of shopping behavior are not fully understood.

We have long believed that a more in-depth understanding of the emotional drivers of eating occasions linked to the shopping experience would provide insights and opportunities to connect food companies and retailers even closer to consumers and shoppers. This is precisely what led to the Hartman Group’s development of a new way of thinking, or what we call Occasion-Based Marketing.

Occasion-Based Marketing is about knowing the right context. People do not consume according to demographics or segments. People consume based on occasions. Occasions are the cultural context that surrounds need states and gives marketers the ability to be truly relevant with consumers and shoppers. Because of this, shoppers choose different categories and brands based on the occasion.

Occasion-based strategy offers cultural context to marketing and innovation based on real category culture, driven by:

  • Trendsetters—consumers, shoppers
  • Specialized media/blogosphere
  • Specialty retailers
  • Mainstream media
  • Mainstream retailers

 Connecting Eating Occasions to Shopping

The evolving changes occurring in food culture have fundamentally changed the way people shop for foods and beverages. This explains, in large part, the blurring of channels as shoppers move seamlessly through a wide array of store types and across multiple product categories. America’s mainstream grocery retailers are fighting battles on many fronts: the restaurant has invaded the grocery store, drug and convenience stores have taken on more food categories (even venturing into fresh prepared foods).

The redefinition of quality has led to the long-term decline in categories with the processed halos. Most of the highly processed center store categories are on steady downward trend line. An increasing number of American consumers are consuming prepared, ready-to-heat and -eat foods. Our Hartman Eating Occasions Compass research finds 17 percent of adult eating occasions involve same-day purchase of food/beverage, most of it within an hour of consumption.

No longer can we afford to restrict our attention on discounting and price-based promotions to fight product, brand and channel switching. While the current recession reinforces this traditional marketing mindset, we believe that Occasion-Based Marketing is an alternative way to win consumers and influence shoppers.

Occasion-based shopper marketing is all about starting with everyday cultural understandings of food that drive what shoppers think when they enter a food retail environment. It’s about making sure that good shopper marketing for foods and beverage never forgets to connect directly with the joy of eating.

About the author

Harvey Hartman - Guest Blogger for Phenomena.com

Harvey Hartman – Founder and CEO, Hartman Group, Inc. and author of “A Brand Called Hope”

With a penchant for seeing what others cannot, Harvey Hartman received national recognition in America for accurately predicting the shifts in consumer behavior that would drive the sustainability, wellness and organic movements into mainstream prominence across the food and beverage marketplace. He is an author, business school lecturer and former Fortune 500 senior executive. His passionate belief in a consumer-driven marketplace paved the way for the Hartman Group to become synonymous with providing unique provocative consumer perspectives of measurable value to clients. Harvey has authored three marketing texts, the most recent being A Brand Called Hope: Reimagining Consumer Culture, which explores food culture and today’s consumer-driven interpretations of quality.